Shipping + Returns
The Brown Collection offers handcrafted products and are made in small batches to provide top quality products. Once an order is submitted, we will process the order which is a time frame of 1-3 business days. Once processed and packaged with LOVE, your order will be shipped. If an order is on backorder, we will send you an update along with a coupon code for a future order.
***Butters only ship out Mondays and Tuesdays to prevent product sitting longer times in warmer carrier warehouses.
All orders are shipped via USPS with a signature required for the safety of the product. Once item is shipped, unfortunately TBC isn't responsible for the loss of the package. A Claim must be filed with the USPS, once claim has been filed feel free to keep us updated via email with order # and claim #.
For health and safety reasons due to covid-19, TBC under no circumstances provide any exchanges once the seal is broken. We will gladly accept exchanges for equal or less value. Refunds are not available at the moment! Please email us at firstname.lastname@example.org with order number and name in the subject line.